Situation
A system has shipped, but the organization is relying on informal knowledge, unclear escalation paths, and assumptions that were never converted into operational practice.
Approach
Panorbital documents the system, identifies ownership boundaries, creates support and escalation paths, reviews monitoring and release practices, and turns project context into runbooks that operators can actually use.
Outcome
The organization moves from project completion to operational control. Support questions have a path, incidents have context, and future changes can be evaluated against documented constraints.